10-WEEK PART-TIME BOOTCAMP - LIVE ONLINE - AUSTRALIA

Everything you need for
your first IT support job,
listed in full.

A bootcamp in the real sense: you work the actual stack, on scenario tickets, live in class, finishing with resume writing and mock interviews for the Australian market. One evening class from 6-9pm (day to be confirmed) plus a three-hour Saturday session, for ten weeks.

Read the full syllabus Join the free trial class

10WEEKS, PART-TIME

29MODULES

319TOPICS

3HRS PER SESSION

COURSE INDEX - 29 MODULES - 10 TROUBLESHOOTING SCENARIOS

Level 1 - Service desk foundations - 9 modules

L1-01Build your virtual lab

L1-02The service desk and the ticketing system

L1-03Effective communication and customer service

L1-04Windows 11 endpoint support

L1-05Active Directory for Level 1

L1-06Entra ID and Microsoft 365 admin

L1-07Exchange Online and Outlook

L1-08SharePoint, OneDrive and Teams

L1-09Basic networking

Level 2 - Administration and security - 8 modules

L2-01Active Directory administration and Group Policy

L2-02Entra ID administration and hybrid identity

L2-03Exchange Online administration

L2-04SharePoint and OneDrive administration

L2-05Intune and endpoint management

L2-06Security protocols and Microsoft Defender

L2-07PowerShell and automation

L2-08Backup, escalation and documentation

TROUBLESHOOTING SCENARIO LABS - 10 SCENARIOS

Faults broken in your lab on purpose, handed to you as tickets with no answer key. You diagnose, fix, document and escalate in class - this is what you'll actually talk about in interviews.

All scenario labs

TS-01Nobody can log in this morning

TS-02New starter has no access on day one

TS-03A client says our invoices never arrive

TS-04Laptop is slow and the user is furious

TS-05A user clicked a phishing link

TS-06Shared drive files have disappeared

TS-07The print queue is stuck for the whole floor

TS-08Remote staff keep losing the VPN connection

TS-09Two accounts share the same email address

TS-10A laptop won't get past BitLocker at boot

INTERVIEW AND RESUME - 6 MODULES

Resume, interview prep and getting hired

CR-01Resume building for the Australian market

CR-02LinkedIn, job search and applying

CR-03Technical interview preparation

CR-04Behavioural interviews and STAR

CR-05Mock interviews and feedback

CR-06Your first 90 days and what comes next

HOW IT RUNS

Ten weeks, part-time, live online.

One evening class a week from 6-9pm (day to be confirmed), plus a three-hour Saturday session, all in AEST/AEDT, so you can keep your current job while you train. Lab work happens live during class with me on screen, not as homework between sessions. Everything is recorded, so a missed shift doesn't cost you a module.

WEEKDAY CLASS6:00pm to 9:00pm - day to be confirmed - 3 hours live online

SATURDAY CLASS3 hours live online - scenario labs worked together in class

PRICING

One price for the whole bootcamp.

Level 1, Level 2, the scenario labs and the career block are one program, you don't buy them separately. Prices in AUD.

GROUP BOOTCAMP - MOST PEOPLE TAKE THIS

$500 AUD

All 29 modules, 10 troubleshooting scenarios
Ten weeks: one weekday evening class plus one Saturday class, 3 hrs each
Lab work done live in class, screen to screen
Resume review and a mock interview
All sessions recorded and yours to keep

Ask about the next intake

ONE TO ONE

$1,000 AUD

Same syllabus, taught individually
Sessions scheduled around your shifts
Pace and depth set by you
Extra mock interviews on request
Direct access between sessions

Ask about one-to-one

GET IN TOUCH

Questions, or a seat in the free trial class.

Send a message and I'll reply personally, or email hello@379tech.com.

QUESTIONS

The ones people always ask.

Do I need any IT experience to start?

No. The bootcamp assumes you can use a computer confidently and nothing more.

How intense is it, really?

Two live sessions a week, ten weeks - a real commitment, but manageable alongside a job.

What if I miss a session?

Every class is recorded, so you won't lose the material.

Can I get a refund?

Message before the second class starts and we'll sort it out.